FAQs

You have up to 30 days to return an item you accidentally ordered. Please contact us to begin the process of a return and refer to our Return Policy for complete details.

Yes, FTL Lights offers bulk prices to customers who qualify. Please complete contact us on website chat or send email to customerservice@ftlights.com. A FTL Lights Sales representative will correspond with you.

Please Contact Our Customer Service Team to cancel your order and reorder the product(s) that you want. Have your order number ready so our team members can quickly assist you with this change request.

Currently we ship orders to the United States and Canada.

It depends on where you are. Orders processed here will take 5-9 business days to arrive. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners such as USPS, Fedex, UPS,etc. We will choose the suitable logistics method based on the order address information.

When you need to track your order, you can find the Order Tracking button at the bottom left of the website. Enter your order number to check the logistics information, or click here: Track your order.

You can also contact our customer service team to check your order's logistics status: customerservice@ftlights.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@ftlights.com. Then we will send you the address for your returns.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@ftlights.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@ftlights.com.

We will check the returned item then notify you with details regarding the approval or rejection of your potential refund. Denied refunds occur on a case-by-case basis.

Your refund will be processed as a credit applied to your credit card or original method of payment. Remember to return the item in its original packaging in new and unused condition with all accessories.

Please Note: Original shipping charges will only be refunded when the product return is the result of a FTL Lights error. For a smooth return of product, please contact the Customer Service Team prior to returning your product.

Return to sender or refused packages will be restocked and you will be issued a refund for the order minus actual shipping cost.

Your refund will be processed as a credit applied to your credit card or original method of payment.

Please Note: Original shipping charges will only be refunded when the product return is the result of a FTL Lights error. We do not take reponsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of the purchase. For a smooth return, please contact the Customer Service Team prior to returning your product.

After your return has been approved, we’ll process your refund and issue the credit to your original payment method. This typically takes 3–5 business days.

If your refund has already been approved but isn’t showing on your statement yet, please note that it can take additional time for banks or credit card providers to post the transaction. We recommend checking with your financial institution first to confirm if the refund is still being processed.
Already checked with them? Feel free to contact us, and we’ll be happy to assist further.

FTL Lights processes digital payments on this website through a vendor that accepts the following for payment: Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

We can also accept PayPal, Google Pay and Apple Pay if that is your preferred method of payment.

We guarantee to provide 100% safe payment method, please rest assured to place your order.

Limited Warranty
In order to serve our customers and subject to the following disclamers and limitations, FTL provides the following limited warranty. All FTL products are covered by this warranty and we make no other warranties.
The warranty shall apply for a period of at least 1 years from the date of original purchase.
The warranty only covers products installed and maintained in accordance with the instructions we provide, and no warranty is made with respect to any of our products that are otherwise installed or maintained.
Product dimensions listed are provided by our test and to our knowledge are as accurate as possible.
Defects or failures arising during shipment or due to alteration, misuse, negligence, accident, theft, defective maintenance, damage by and actions of others, or where adequate care has not been taken to prevent chemical, ice, or snow damage to the product shall not be covered by this warranty.
The warranty does not cover products that have been exposed to toxic, nuclear, or corrosive environments, or where operating temperatures fall below -40 Celsius Degree or exceed 60 Celsius Degree or .
Due to the unsuitability of many cleaning agents such aspects of our products as could be damaged by their use, for example glass and finishes, are specifically excluded from the terms of this warranty.
This warranty does not cover labor, shipping costs, removal or installation, nor does this warranty cover any product not expressly designated an OEM product when it is used as a component of and/or a finished good for a manufactured primary product without the prior written approval of FTL.
Disclaimer of implied warranties
Except as set forth in the limited warranty or otherwise required by law, FTLprovides all products as is and disclaims all other express or implied warranties, including but not limited to implied warranties of merchantability or fitness for a particular propose and all such warranties are expressly disclaimed.
Disclaimer of implied warranties
If during the warranty period any FTL product proves defective in materials or workmanship, or fails to meet our published performance specifications for the product, FTL's liability for any breach of warranty shall be limited to repair or, at FTL's option, replacement with a non-defective product of substantially similar specifications.
This warranty covers, and FTL is liable for only that warranty coverage and damages Specifically detailed above except as may otherwise be required by law, FTLshall not be liable for indirect. Incidental or consequential damages, even if FTL has been advised of the possibility of such damage. This disclaimer applies during and after the warranty period.
If you discover a defect or malfunction during the period to which this warranty applies, repair or replacement is subject to the proper notification and consent of FTL as indicated by the issuance of a Returned Merchandise Authorization (RMA) number.
If you have further questions, please let us know.